Who we are and what we do
Policy covers KnownHow.cc. (collectively, “KnownHow,” “we” “us” or “our”). We
provide online video hosting, sharing and related services through our
owned-and-operated websites, including KnownHow.cc and Livestream.com, our
branded applications for mobile and connected devices, and our embeddable video
players (collectively, the “services”).
Acceptance and Changes
commitments to you, we will provide notice to registered users by email or
We do not
knowingly collect personal information from individuals who are under the
minimum required ages specified herein. You must be at least 16 years old or
the age of majority in your jurisdiction, whichever is greater, to use our
services. Individuals under the applicable age may use our services only
through a parent or legal guardian's account and with their involvement. If you
are a parent or legal guardian who believes your child has provided personal
information to KnownHow without your consent, you may ask us to delete such
information by contacting us at firstname.lastname@example.org
Data We Collect About You
information about you when you use our services. In addition, third parties may
collect information about you when you use our services. Collected information
may include or reflect personal information that could identify you, as well as
non-personal information. We refer to your information as "your
data" for short.
To create an
account, you must provide a valid email address and password. If you choose to
sign-up and/or authenticate using a third-party account (e.g., Facebook,
Google), you authorize us to obtain account information from the third-party
To make a
purchase, you may need to provide a valid payment method (e.g., credit card or
PayPal account). Your payment information will be collected and processed by
our authorized payment vendors. We do not directly collect or store credit or
debit card numbers ourselves in the ordinary course of processing transactions.
If we allow purchase through a third-party platform (i.e. in-app purchase), the
payment method stored with the third-party platform will be charged.
If you wish to
sell items or earn money from advertising through our services, you must
provide an account to receive funds and tax information, which may include your
name, address, and taxpayer identification number.
may create a profile and upload content such as videos, text, photographs, and
artwork. Your profile may display information about you and your activities.
This information may be accessed by others. Your videos may be viewed and
otherwise accessed by others, and associated metadata (e.g., titles,
descriptions, tags, etc.) are viewable by others. Your interactions with other
users (e.g., comments, "likes," private messages) may be seen by
others. You may choose to limit the availability of your profile and videos.
For more details, see Section 9.
If you submit
images or videos to us in connection with our video creation and editing tools,
we may analyze such content using a variety of techniques, including
machine-learning algorithms, for the sole purpose of creating a video at your
direction. In doing so, we may derive facial-related information from your
content solely for the purpose of creating a video for you. This information
may be used, for example, to locate a face within a frame. Facial landmarks are
retained for 48 hours after a video editing session. We do not collect, use, or
store any facial-related information for the purpose of recognizing faces
outside of the limited video-creation purposes set forth herein.
Other Information You May Submit
You may submit
data to us for limited purposes such as requesting customer support; answering
a questionnaire; participating in a study; entering contests or sweepstakes; or
signing up to receive communications from us or another user.
automatically collect certain types of data when you use our services,
regardless of whether you have an account. This data includes your IP address,
technical information about your device (e.g., browser type, operating system,
basic device information), the web page you visited or search query you entered
before reaching us, and your activities. We may track your activities using
cookies and similar technologies.
We collect your
shipping address to send you products you have ordered.
Information Collected by Third Parties
parties may collect data about you when you use our services. This may include
data you submit (such as payment information) or automatically-collected
information (in the case of third-party analytics providers and advertising
We may obtain
data from third parties about you. We may combine that data with information
that we have collected. For example, some advertisers or advertising platforms
may allow us to determine what other online services you might use so that we
may place relevant ads on those services.
How We Use Your Data
We may use your
data for the following purposes:
We may use
algorithms and other automated means to implement any of the above.
process your data for one of these purposes, we have determined that one or
more of the following lawful bases apply:
If you require
further information about the balancing test that KnownHow has undertaken to
justify its reliance on legitimate interest as a lawful basis of processing.
With Whom We Share Your Data
We share data
with third parties as follows:
reasonable efforts to vet vendors for their privacy and data security
practices. We require that such vendors agree to protect the data we share.
We retain your
data for as long as you have an account. When you close an account, we will
delete its content, including its videos. We may retain logs of automatically
collected information (for internal analytics and security purposes); your
email address; your tax information; communications with you; and your
transactional information (for auditing, tax, and financial purposes). When we
no longer have a business reason for retaining data, we will delete or
deleted videos on our servers for a short period in case you wish to reverse
deletion. Once we delete a video, we may not be able to recover it. If you have
previously made a video public, the video or its thumbnail may be discoverable
in a search engine's cache for a time. We have no control over search engines;
however, we will, upon request, send a request for deletion to major search
If we receive
legal process pertaining to your account, we will retain your data for as long
as we in good faith believe is necessary to comply with the legal process.
Similarly, if we believe that your account has been involved in wrongdoing, we
may preserve your data to defend or assert our rights.
Your Privacy Choices
We enable you
to make numerous choices about your data:
Account and Video Privacy Settings
As part of our
services we offer you the ability to limit the distribution of your content,
including your videos. This section explains some of your choices.
Some of our
online subscription plans enable you to "hide" your profile or
otherwise make it inaccessible on our website. Your profile will, however,
remain accessible to persons who have access to your account or content.
Some of our
subscription plans enable you to grant account-level access rights to others.
Persons with such access ("Team Members") may be able to see
and potentially alter your data. You may revoke or downgrade Team Member access
at any time.
We enable you
to manage the privacy settings of your videos. Your options, which depend on
your subscription plan, may include:
You may change
these settings at any time. Changes will be applied on a go-forward basis. You should
exercise caution in granting access to others. Once you have granted access to
someone else, you lose a degree of control over the distribution of your video
as those persons may share the password and/or link with other people.
Regardless of your profile or video privacy settings, KnownHow reserves the
right to inspect them for compliance with its Terms of Service,
to provide customer support, or to address technical issues.
Communications from Us
If you create
an account, you may receive commercial emails from us. This includes
newsletters and offers. You may always opt out from receiving commercial
messages in your account settings. Please note that any opt-out request may
take several days to process and you will continue to receive transactional
emails from us (e.g., emails confirming transactions and/or providing
information about your account).
Mobile Device Communications
We may, with
your consent, send push notifications in our apps. You may disable these by
declining them or changing the app's settings. To the extent provided, we may,
with your consent, send SMS messages to your mobile telephone for
authentication and security purposes. You may opt out of receiving such
messages at any time.
Protecting Your Information
physical, technical, and organizational security measures to safeguard your
data from unauthorized or accidental disclosure. Despite these efforts, no
information system can be 100% secure, so we cannot guarantee the absolute
security of your information. Users also have a role to play in keeping their
data safe. We encourage you to use a unique and hard-to-guess password for your
account and to not share it with others. You should only grant access rights to
people who you know and trust, and, even then, you should be careful in
granting all access rights. You should monitor your account regularly. If you
believe that someone has gained access to your account without your permission,
please contact us immediately so that we can investigate.
You may receive
other people's data in using our service. If you receive information from other
users, you must comply with all laws, including those concerning privacy, data
security, and online marketing.